Precautions for improving service quality of Thailand's dedicated logistics line

Delivery is an organic combination of various logistics activities, such as sorting, packaging, processing, segmentation, and distribution. It is not a general supply between enterprises and delivery between users. Delivery is a common service model. The commonalities of logistics distribution include the utilization of logistics resources, the utilization of logistics facilities and equipment, and the corporatization of logistics management. Here are six indicators to pay attention to in order to improve the service quality of Thailand's special logistics:

The ability to deliver timely products and promises is the basic guarantee of timely products, especially after integration in the same line. Introducing different prescription drugs is an effective way to defeat competitors and win customers. The standards for time sensitive products must be clear and cannot be vague and ambiguous like 'daily delivery'. It is necessary to clarify: "shuttle bus system", "scheduled delivery", "timed delivery", time commitment, time limit for door-to-door pickup, and storage and unloading.

2. Standard and transparent pricing system

To establish a pricing system for regular products, there must be a price list and prices must be transparent. It is related to the timeliness of your product, urgent, and requires speed, which must be higher than the slow price, but how high is your price? There should be a standard, not a mess, and prices must have a certain degree of stability.

3. Time limit for query response

If you were able to answer at that time, you must have replied to the customer at that time; If you were unable to answer at the time, you should have replied to the customer within 10 minutes. Nowadays, many special routes are managed through the TMS platform, and the entire vehicle is monitored in a timely manner through WeChat official accounts or official websites to check the transportation status of goods and enhance customer experience.

4. Time limit for handling appeals and claims

The problems that could be dealt with at that time must be dealt with at that time; If it cannot be processed at that time, it must be processed within 3 to 7 working days; The claim settlement shall not exceed 3 working days.

5. Collection settlement and return time

Collection security has become a common topic in the logistics industry. Payment security involves issues such as logistics, customer, and social stability. Safe and timely payment is an effective means to enhance the reputation and market competitiveness of logistics companies. How do you allocate the current collection? Or are customers queuing up to send cash or bulk online bank transfers? Or collaborate with third-party payment platforms to achieve T/T? There are also return orders that must have a time limit, and it is best to use the system to upload and query them.

6. Standardization of customer service processes and service terms

The customer service department is an important window for logistics companies to provide external business services, an important bridge and link for communication with customers, and an important link to showcase a good corporate image and management level. In the current fierce market competition and homogeneous price war, how to do a good job in customer service and maintain good and stable customer relationships is a very important competitive factor. The standardization and normalization of customer service terms are the first impression that customers have when they first showcase their image and interact with them.